As there are many cases when a time period within which it is possible to make a return are clearly indicated, you are advised to carefully note that especially in the case of purchasing expensive items. In such cases you will need to show the receipt for the purchase of the item being returned. As the old adage goes, “When in Rome, do as the Romans do,” it is necessary to be aware of cultural differences.Įven though the threshold for returns is high, if you have a good reason, rest assured that in most cases stores will accept returns. In other words, whether a store will accept returned products or not is a matter to be determined by each shop alone. “Are Japanese stingy?” You may wonder if that is the case, however, in Japan there are no laws that “require businesses to accept returned items from consumers” and whether to offer such service is a decision left to the sole discretion of the store. In most cases in Japan, as long as there are no defects in the product it is not possible to arbitrarily return products. While this may be "a measure taken to provide a more enjoyable shopping experience," it does raise other issues. If a date is specified within which time returns are possible, then there are cases where even if the product has been used or soiled it can be returned. In foreign countries other than Japan it often seems that there is a tendency for many shops to return, refund, or exchange items that had been purchased for whatever reason. The standard practice in Japan is that once you buy something and have used it in any way, it is not possible to return it for a refund or exchange. ・“I want to return it because I don’t like the taste.” ・“It broke after I used it a bit roughly.” For example, I am sure that everyone who has shopped has had the following experiences. In the case of purchased items in Japan most stores will not accept returned items for arbitrary reasons. We advise you to carefully compare the rules and procedure followed in Japan as compared to those in your own country. In this article we shall explain the rules in Japan for returning purchased items and how one can go about doing it. Basically, unless a purchased item has not been unpackaged and not used, it is very difficult to return it and get your money back. At the very least, if an item has been used to a certain degree it is then impossible to return it as long as the product was not defective and functioned properly. The reason for that is because in Japan the rules for returning a purchased item are much stricter. This service which is offered in various foreign countries came as quite a surprise to the author, a Japanese national. Where that is the case some people believe that if they cannot make up their minds as to which of two items to buy, they buy both of them as they will then return the one they do not want. In such places some stores do extend the courtesy of accepting returned good that had been purchased by a customer and then arbitrarily returned. Please Contact Us if you have any questions in relation to this policy.“If you don’t like what you bought, you can just return it” - that might be the case for purchased goods in many countries. Please allow at least 14 days for the refund to be credited back to your bank account. Please remove your payment card number by cutting out the details or by covering the number, then scanning your documents. If you don’t have your receipt, you can supply us with a credit card or bank statement as proof of purchase. You must provide your receipt as proof of proof of purchase. Refunds by post will be processed once the customised Desert Boots are received. This does not affect your statutory rights. A refund will not be offered following 6 months from the date of purchase. If your customised Desert Boots are faulty please return them in-store or by post within 6 months from the date of purchase for a full refund. This returns policy applies to Desert Boots purchased and customised in-store at the Desert Boot customisation station operating from Monday 2 March 2020 at the Clarks London Tottenham Court store.Ĭustomised Desert Boots are non-refundable and non-exchangeable following purchase, unless found to be faulty. Desert Boots Customisation Station Returns Policy
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